Refund Policy

Last updated: 11 October 2026

Lura is free for brides. This policy covers the Initial Payment and Final Payment made by grooms.

1. Payments are non-refundable once approved

After you pay, our team checks your transaction and approves it. Once a payment has been approved, it is non-refundable. This applies to both the Initial Payment and the Final Payment, including where:

the bride's family does not accept, or has not yet responded to, your proposal;
you change your mind after paying;
a profile later becomes inactive.

Please check the profile and the amount carefully before you pay.

2. If your payment is rejected

A payment is rejected when we cannot match the transaction reference you entered to a payment we received (for example, a wrong or mistyped reference). A rejected payment is not counted, and you can submit it again with the correct details.

If you did transfer the money and your payment was rejected, contact us with your payment proof so we can trace it.

3. Paid twice or paid the wrong amount?

If you paid twice for the same profile, or sent a different amount by mistake, contact us with the details and your payment proof. We will review it and tell you how it will be resolved.

4. How to contact us about a payment

Call us on 8903551916 or message us on WhatsApp. Please include your Profile ID, the transaction reference, the date and the amount.