Contact Us
Questions about registering, a payment, or your profile? Our team is happy to help.
When you contact us about a payment
Please have these ready so we can help quickly:
- your Profile ID;
- the transaction reference, date and amount;
- a screenshot of the payment, if you have one.
Report a concern
If a profile looks false, or someone asks you for money, behaves abusively or makes you uncomfortable, tell us straight away by phone or WhatsApp, with the Profile ID. Our team reviews every report and can suspend the account.
Lura staff will never ask for your password, UPI PIN or OTP. Never send money to another member.
See also our Privacy Policy, Terms of Use and Refund Policy.